I ordered a orthopaedic bed it was not what as described it is soft in different areas leaving the bed completely unable to be slept on on the springs have gone soft the bed I ordered was a firm to medium. May be better placed as awful bed not orthopaedic bed. The return policy will charge £75 if wanting to send it back which seems on fair when the bed isn't fit for purpose. The van driver must have known that the bed wasn't fit for purpose as he made me sign before he would take it off the Van as a disabled person I didn't have much choice. He brought the bass parts in first to the house and then the mattress and as he had it already signed when take the door quickly. The bed could hardly hold itself up on the side as the springs as I said are gone soft. After seeing a program on the TV about how different firms get returned beds strip them off and then return them to different customers makes me wonder especially when when this bed has areas of softness.