Terrible company. Wish I had seen all the bad reviews before ordering my Rowan tree. Contacted them for advice because new leaves coming out then shrivel and died. Sent photos and they initially said it looked dried out. My confidence in them dropped after I said garden was watered twice daily in warm weather and they then said it was too much water ??????? They had previously said it was a hungry tree and their website says to keep it moist. Several messages back and forth, all very polite , so I asked for a replacement ( before I read bad reviews) and they just insisted we had over watered and then silence. Do NOT believe their guarantee about wanting customers to be 100% happy. All lies from the reviews I have read, Should be removed from EBay