The order was promptly dispatched and the communications were initially good but the delivery service was poor. We waited in for the delivery slot but the delivery never came, It was difficult to contact the delivery service, UK Mail, but when we eventually managed to speak to someone after multiple attempts and several days, we were told the delivery man could not find us. This was the first time in 5 years that this had been a problem and I suspect the delivery man didn't look too hard as we are very easy to find. A shame that the delivery service let the whole process down.