Having had several successful deliveries from Beerhawk I was disappointed with the service with their latest delivery. The original order was damaged and not delivered by the carrier. Notification of this was not received - it was only when checking the carriers tracking on the afternoon of the proposed delivery date that I found that there was a problem. I then spoke to the carrier and then Beerhawk requesting a replacement order. I was promised it would be dispatched the following day. On checking my online account I found no evidence of the replacement order. I phoned Beerhawk again and was again promised it would be dispatched that evening. The following day my online account was now showing the replacement order but "still in warehouse". I phoned Beerhawk again and was advised there was a delay and it would be dispatched that evening. The order was finally received the following day - a full week after placing the order having paid for express delivery. I have requested a refund of the express delivery charge.