I had a bad experience with Beerhawk. Made my first order for 30 beers on Saturday evening, needed for an event the following Friday but I never received an order confirmation email or text. The order showed up in my account with 2-3 day delivery and that it was being shipped but I still hadn't heard anything by Tuesday afternoon so I contacted Beerhawk and they confirmed that the order was being dispatched and that I would received an email / text overnight with the order to be delivered on Wednesday. I still heard nothing by Wednesday lunchtime so I called customer services and they said they'd check to see what has happened and why it hadn't been dispatched as promised. A couple of hours later I received an email saying they were out of stock for one of the beers so would I like a substitute or refund for that beer. I immediately confirmed that I would be happy for a substitute but asked if they could still deliver by Friday given that I needed the beer for then. They refused and said the earliest they could deliver would now be Saturday. It's a bit unfortunate that one beer was out of stock but I was very frustrated that I had to keep chasing up to find out what was going on and for them to realise there was a problem. They are not cheap [I managed to get some Beavertown Neck Oil (which was the main choice in my Beerhawk order) delivered within 2 hours on Amazon Prime Now and only cost me £22 for 12 cans c.f. £30 with Beerhawk!] so I think if you're going to charge a premium price you should provide better customer service. I also think if they valued me as a customer they could have provided Express Delivery to get the beer to me in time but I have now cancelled my order and won't be using Beerhawk again!