The product is good but I ordered as a gift for a special event and paid extra for delivery on a specific day. Part of the order was delivered 2 days early - spoiling the surprise. The other part of the order did not arrive. It was only after I queried that Beer Hawk advised it had been damaged in transit. It was almost a further week before the order was completed - totally missing the occasion. Beer Hawk showed limited customer service and only refunded the additional delivery charge as "a goodwill gesture" rather than because their choice of carrier had messed up. There was no apology or compensation gesture for the fact that what had been intended as a special gift to mark a specific day had been completely ruined. I wont use again.