I received a gift certificate, for £30, rather than pay the delivery i topped it up to £50 (actually £55 by the time i submitted the order), all quite easy so far. Delivery wasn't quite so quick or straight forward, I ordered the American Ales pack and some other bits. Some of the other bits arrived, but no American ales, onto the phone, and the order was redespatched, 2 days later I had the remainder of the bits plus 2 boxes of American ale! Onto the phone, again, return or buy the excess? (bought it at a discounted rate). Good ales - liking the diversity of ales our US country cousins brew, not liking so much the service. Probably won't bother again, too much hassle.