"Delivery within 3 working days, often sooner" was a bit misleading. Your website takes orders on a Sunday, your phone lines are open on a Sunday, But you don't start counting the 'working days' till Monday, so a gift I expected to arrive by Wednesday was late. If you are open for business on a Sunday, then 3 working days means Wednesday. If you don't actually offer that, you should make that unambiguously clear on the delivery information.
8 years ago
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