Placed order on 4th October, delivery time quoted on website as "within 3 working days", called Beer Hawk a week after placing order as nothing had arrived, was then advised that for beer club orders payment is taken on the 7th (payment was actually taken at time of order and not the 7th as advised) and orders dispatched the following Thursday for delivery in time for the weekend. By Friday 14th still no beer or dispatch confirmation, when called again was told that all beer club orders had been delayed... Yet no correspondence from the company to advise this, cancelled order and requested refund. Made complete mess of first order and I certainly don't have time to be chasing delivery every month. Very poor customer service.