Paid £4.99 for 3 working day delivery on a Monday. Heard absolutely nothing by Thursday so rang customer services who told me I wouldn't get it in time for my dad's birthday as they were moving office but will get it soon and they will do their best to get it to me Saturday so had to change delivery address. If your having delivery issues because you are moving office maybe it would be wise to tell the customer this once they have made an order. I then Heard nothing all weekend so rang again Monday night, customer services said that they couldn't see the notes on the system added to my account so they would find out and ring me next morning. No phone call Tuesday but that evening get email saying will be dispatched in the next 24hours, next day (24 hours later) get another email saying it will be dispatched in the next 24 hours... I finally get a email the next day saying it's been dispatched but they have dispatched to the wrong address!! I call customer services who ring the courier and manage to get it changed so finally it got delivered Thursday a week later then the 3 day delivery I paid £4.99 for. As a sorry for changing office and messing up my order I got £2.50 worth of beer tokens which is apparently a refund for the £4.99 delivery (great), all I need to do is spend another £4.99 for 3 day delivery and I'll get some more beers within 3 days.... The whole experience was painful but we got there in the end probably. I won't order from them again unless I'm desperate or if order about 2 weeks in advance before I need beers. Ordered beers from another company before who were really good so will use them again next time!