I ordered a mixed Oktoberfest case and 5 loose bottles. After hearing nothing for 6 days I emailed customer services. I received a reply stating that there had been problems due to a warehouse move. The reply assured me that "nothing can excuse poor service", that my "satisfaction goes beyond all else" and that my order would be despatched within 24 hours. 4 days later, having heard nothing, I chased again. I received a reply early the next day saying that my order would be delivered that day. Hurrah! The delivery arrived in what seemed a rather small box. It turned out that I had only received the 5 loose bottles - there was no sign of the 15 bottle case. I chased again and was informed that there had been high demand for the case concerned and they had had an "issue" fulfilling some of their orders. I was again reassured that "nothing can excuse poor service", and that my "satisfaction goes beyond all else" and was informed that I would be reimbursed for the unavailable case. I replied again asking how the company intended to compensate me for the appalling service. (By this point my frustration was starting to show.) Customer services contacted me again 2 days later offering beer tokens as an apology. To date they have not appeared on my account.