I have being using Beerhawk for nearly a year and have always been happy with the product. Delivery and service have been patchy but standards have now plummeted. It is 8 days since I placed my order for a number of cases and it is still in the warehouse. To date :- 1 email - answered telling me there were warehousing issues but 'assuring' me that it would be dispatched in 24 hours - this was 4 days ago 1 email - my response to this - is still unanswered - 3 days ago 10 phone calls - simply not answered - just rings out 3 phone calls - sorry we are just order takers - we can't do anything - 2 telling me head office would ring back - to date no call 1 phone call - 2 days ago - sorry we were waiting for some bottles in - but I will dispatch the rest today and will give you beer tokens in recompense - to date no dispatch and no tokens. This has the classic signs of a company in turmoil or distress - I would recommend -as a previously loyal customer that you look elsewhere - as I will with my future orders. Graeme Carpenter 10 phone calls not answered