Dealing with Beerhawk was not a pleasant consumer experience unfortunately. Ordered a case from their web site and money was debited from my account. Remained in pre-order status for an unusually long period of time. I queried by email. No response after 4 days. Chased again, no response. Chased again, finally Beth emailed me and explained there was a stock issue and my case would be dispatched in a few days once stocks had been replenished. No surprise that the case did not arrive after another week. Made 8 call attempts and finally got through to someone who could not provide any information, I would need to speak to head office and someone would call me. No surprise, no call back. Chased again and eventually got through to a member of the head office team who explained that there would be no more stock and requested refunds for the case I had ordered + the Advent calendar which was due for dispatch a few weeks later. In summary, they should not take money from people and then not deliver and not communicate. Items should clearly state out of stock when they are unavailable on their site and if their current CMS does not allow them to do this, they need to invest in an upgrade. They also need to improve customer comms. As an outsider they appear to be a victim of their own success and whilst their social and content marketing is working well, their back office systems and employees are struggling to keep up with demand.