Having seen the previous reviews on this website I am rating the 'Beer Advent Calendar' on the product I received, not the customer service/distribution. Having placed my order for the beer advent calendar back in September, (Payment taken then too) the item wasn't delivered on the date I requested (1st Nov) and it took a few calls to customer services who were quite vague when I would receive it. However, the product arrived a week later along with a complimentry Beer Taster Kit and is ABSOLUTELY FANTASTIC and husband is over the moon with it! BUT, Beer Hawk - you have a fantastic business idea, sort your customer service and distribution out or you won't have a business.