I ordered two beer advent calendars from your company on the 3rd November in what I assumed to be ample time for delivery before the 1st December. I heard nothing from your company. I rang numerous times and was given different information regarding delivery each time. At one stage I was told that they had been dispatched on the 15th and would be arriving imminently. I was then told that they had not been dispatched and then I was told that there was a delay on 400 orders and mine was one of them. Although I was promised calls back, no-one ever bothered. I then received an email from someone called Beth apologising and assuring me that I would receive my advent calendars by the 25th at the latest. I rang again on the 25th and spoke to yet another agency person who said she could only pass a message on as your company were not answering their calls directly at the moment. Huge let down and disappointment and not one person at Beer Hawk is interested in answering your phone or responding to emails. You are doing your company and reputation irreparable harm.