My experience sadly reflects that of a lot of the reviewers on this page. I ordered and paid for an advent calendar in September with delivery booked for November 1st. After numerous phonecalls, emails and direct messages my order arrived today (26th). I cannot fault the product but a business is built on more than that - the customer service and lack of logistical backup is appalling. Although individuals were unfaulting polite they either didn't have the correct information or simply told lies. For instance I was given numerous 'guaranteed' delivery dates that were not met. I was told that the beers for calendar had not arrived but could see from social media people that had ordered after me had received their items. I was told my case was extremely unusal yet I can see from the reviews here and elsewhere that it is far from unique. I will not be using beer hawk again and I cannot see how their business will last if they do not improve their service and delivery.