I made the purchase of a case and 3 additional beers. The experience through your site was without issue.
The problems (there were a few) came with the delivery company. I believe it was postal UK.
ETA was the following day but it did not arrive. It did not arrive on the 2nd day either but on the 3rd.
What was more troublesome than the delays was the difficulty in communicating with UK postal service and their lackadaisical attitude towards helping provide clarity. Their website that shows what number you are on the delivery path did not update either day and on calling they told me they were running late and would be around. They did this without taking any info and I rather naively part trusted in the advice.
I did speak to your customer services who on 2 occasions said they escalated the matter to management (this was on after 6pm call lines). However I only received a response after the delivery had arrived.
8 years ago
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