Ordered 2 advent calendars on 5th Sept. Consigment on 2nd Nov - lost apparently. Emailed on 7th Nov - told I would be put to top of list. Emailed 20th Nov - told by end of week. Phoned 26th Nov - told I would be called back on 28th. No call, so phoned but could only get order line who couldn't help. Received email on 29th Nov saying all deliveries by 1st Dec. Received a new consignment number after calling on 30th Nov and delivery happened on 1st Dec.....but only ONE advent calendar....other one had been damaged apparently and there were no more left to send out. Appalling service beyond belief....I've experienced poor service in the past but this has been the worst by a long way.