This is the first time that I have felt compelled to write a review for an online company. First the positives. The website is excellent, very clear a good ordering experience and of course an excellent selection of beers. However. The real issues are when things go wrong and you have to deal with customer services. Despite having an original delivery date of 3 days this soon turned in 5 days on ordering, which is a bit disconcerting. Then when this date passed and I checked with customer services I was basically lied to several times until the order finally arrived (all be it with one beer missing!!) 12 working day later. they also lie when it comes to their T&C's. Their own T&C's 13.2 states you will not be charged until dispatch. Not true. You will be charged immediately and if you order doesn't arrive for several weeks you will be left in limbo out of pocket and quite probably lied to. Its a shame because apart from the absolute shambles of customer service beerhawk did have a lot going for it.