Reading other views, it seems I'm not alone! I pre-ordered an Advent Collection and when we moved house informed the company of my change of address and was told my records had been updated. That should've been problem solved. Except my address hadn't been updated and now apparently my parcel has gone missing. Customer Service took so long to chase it up that I have now been told that there is no more stock and my parcel cannot be retrieved. Customer service is very poor - little or no apology and no compensation. They're now ignoring my emails.
8 years ago
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