I ordered my selection of beers for an event more than 2 weeks ago now. I still haven't received them. After speaking to customer service, I was advised they could do next day delivery to speed up the delay, then the next day I was told they couldn't, then I was told a manager would call and never I received that either. Utterly terrible customer service; I have been told conflicting information and the amount of time I have spent on the phone has wasted a lot of time. It would have been much more manageable had I been advised of the delay in the first place. Because of this, we now have no beer for the party I am organising. Great job, Beer Hawk, great job.