I ordered the case of beer as a special gift for a friend. Delivery was promised within 3 to 5 working days. I was then told it would take a further 3 working days due to Black Friday. This message was then accompanied by no less than 10 consecutive 'No-reply' type e-mails which were a complete waste of time. In reality the beer took 14 days to arrive which resulted in me having to buy another gift. Several of the larger bottle selection had also been substituted for smaller bottles. Perhaps it would be better to purchase direct from the beer suppliers?