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Julian Bantin
I would not recommend that anyone buys from Beer Hawk. After the poor service my wife received from beer hawk with the advent calender I decided to give them another chance with a voucher from advent calender but wished I had not used beer hawk. On Friday 25th November I placed an order and my order was confirmed by email and stating that it would be delivered within 5 working days when my order failed to arrive within that time frame I emailed them and was told it was in the warehouse was to be despatched 4 days later I received an email from a director saying sorry that my order had not been received by and promised that a £5 credit would be applied to my account. Two day later my order arrived and I was pleased with the beers I ordered however when I signed into my account there was no credit on my account absolutely useless company need to improve their customer service or they will have no business left, they need to take a look at other on-line retailers to see how to keep their customers happy and read the endless bad reviews on Facebook and other reviews sites. As someone who has run a Business for over 20 years if I treated my customers the way beer hawk have treated theirs I would not have a business left. It is such a shame because the products our really good apart from the out of date beer I found in my calender.
8 years ago
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Beer Hawk has a 4.4 average rating from 5,760 reviews