Recently used Beerhawk for the first and last time. I took out an offer on their beer club, and paid my money for the first box which the website claims will arrive immediately. 3 weeks later I had not receive the box, and get an email telling me I've been charged for a second box at full price! So I send an email telling them to cancel my order, and finally my first box turns up! Customer service wise - the response is slow and I got a blank email reply at one point. They also claimed to have put £10 of beer tokens on my account - this has not been done. The only positives are that my money was refunded quickly, and the box I did eventually receive seems to have a good selection of beer in. Unfortunately my overall experience is too tarnished with the company for me to consider using them again.