I ordered a case of beer and a couple of gifts for family on the 28th November. With the promise of delivery within five working days I knew that the products would be here well in time for sending to family and friends for Christmas. Five days went by and still no delivery- I hadn't heard anything from Beer Hawk giving me a status on delivery or even to tell me that the delivery was delayed! I emailed Beer Hawk and they responded promptly to tell me the beer would be there within a few days. The promptness of the response was great however I didn't receive my delivery until 11 days after my order. All in all though I am always impressed with the standard of beer I receive.