I was initially really pleased as my order came prompt. I ordered a beer glass that comes with a stand and a bottle of beer as a Christmas present. The beer and glass came but with no stand. I emailed and for no answer so emailed again on a different Beerhawk email address and still haven't had an answer. My husband rang twice since and has been told it was on its way. Nothing arrived and I rang myself yesterday and the person on the phone (overspill for Customer Services) said they would send a note to Customer Services to send it out express delivery. So far nothing. I am so disappointed and can't believe I am having so much trouble just for a wooden stand that should have come with the glass as a set. I have now had to go out and spend more money that I could do without spending on another present as I have no faith that this one will arrive as its Christmas Eve tomorrow. I will definitely not be ordering from you again and if the stand doesn't arrive I want a full refund plus thr cost of sending it back. Please do not send me any sales or special offer emails as you haven't had the decency to reply my emails. I look forward to your response.