This is a review with two extremes of satisfaction, hence my neutral overall rating. I have been ordering from Beerhawk for several years now and have found their products (beer and a keg machine) to be of excellent quality but what on earth has happened to the customer service? At the time of writing the company has recently moved offices, so perhaps this is the reason, but there were several issues with my last two orders, including missing items, a failure by customer services either to send out or respond to emails and appalling courier service. None of the promised emails were sent to advise that goods had been dispatched and on one occasion goods were left with an elderly, disabled neighbour and on another left behind a dustbin, with no note through my door to say what had happened. (Both items were discovered by pure chance as I had not asked for either of these options if I was out. In fact on the second occasion I was actually in, but the courier just left the box of beers in my garden without even bothering to knock, ring or leave a note - please, please stop using UK Mail!!) The products are good, so I would like to recommend Beerhawk to friends but with service between ordering and safe delivery so very poor at the moment I would certainly hesitate in doing so.