After a number of phonecalls and emails I finally got my delivery completed. Firstly only half my order was delivered. I spent days chasing the remainder , never ever managing to speak to anyone in customer service but speaking Accounts people after being redirected. They could only get "someone to call you tomorrow". No one called then out of the blue the remaining case appeared. No contact to say it was to be expected! Apart from the ladies I spoke to in accounts , who were most polite and helpful, I have had no contact with Beer Hawk. The content of cases was in the main most satisfactory , with bottles from exotic locations balanced out by some ordinary continental lagers. Certainly lived up to the "world" beers claim. Difficult to give a more positive view , except to say that they may have been overcome by the Christmas rush.