I ordered the exciting sounding Christmas Beer Box on about 15th December, there were 12 different beers promised with a wide range of flavours and styles. When it arrived I received 6 beers in duplicate. I went on the website to find that the previous one I had ordered had been discontinued and this paltry replacement was now on offer. This still was NOT the beer box I ordered. Of the 12 beers I was expecting, due to this bait and switch, I received only 4 similar to the original box, and none were the beer types that originally interested me in purchasing the box. I like trying many different beers, most of the beer I drink is at beer festivals because I like to try many different ones, so I was most disappointed when I expected 12 different beers to try to find only 6 unique beers in duplicate. This is despite the fact that Beer Hawk were still selling some of the beers from the original box as single bottles. I was aware that substitutions may occur, as I read through the product description and T&Cs thoroughly, and this was pointed out to me when I contacted their customer service about sending me the wrong item. This isn't an issue of substitutions, you expect maybe one or two different, this is clearly them sending me a product I did not order. They acknowledged that they should have contacted me about this before sending out the beers, as I would have almost certainly cancelled my order had I known I would not be receiving the beers I wanted. Their only solution was a refund, but I had to send all the beers back. This would leave me without beer for Christmas and also incur great cost in sending so much liquid back. So I decided to give the beers a go. The beers are of the high quality that Beer Hawk advertises it offers, they were all very enjoyable to drink. I would consider Beer Hawk for single bottles next time, but I will never ever buy a mixed case from them again.