I've had good experiences with Beer Hawk (in the north), but this most recent has been appalling (south)! Ordered with guaranteed delivery for Christmas (it was a present) and was emailed to say on the way although tracking showed incomplete - I emailed Beer Hawk to ask where it was and then received another dispatch email after Christmas with a tracking link which showed 'delivered' and signed for by Graham - not knowing a Graham I rang Beer Hawk to be told Graham works for Beer Hawk and the delivery had been returned, did I want another delivery?!!!!! Over 3 weeks later and nothing has been delivered and no email to say sorry or tell me what's going on. Dreadful.