The website and initial communications from them were prompt and informed me as to what was going to happen with my order. The bad news is that delivery was undertaken by ParcelForce. On the tracking details site it said they had tried to deliver several times, and because no-one was home they returned to the depot. I find this hard to believe, as the I know for a fact that there were people at the delivery address at those times. Beer Hawk needs to find a new courier service. If it means the courier cost goes up - fine. At least the product will then get delivered, and not sit in a depot getting warm.