I ordered a case of beer and a couple of glasses as a present. The beer arrived quickly, however when I came to open the box the glasses had not arrived. After contacted customer service they informed me that the glasses were out of stock and offered me a refund, which was processed the same day. I must say I was a little disappointed that the glasses were out of stock as it did not say this at any time whilst I was ordering, on my email confirmation or on the shipping manifest included in my parcel (which gave the impression they were in the box). This was annoying and is why they only get a normal rating as it is not difficult to monitor stock and avoid such situations arising and indeed to initiate contact when it was clear that the glasses would not be shipped in the original consignment - I generally don't think I should have to follow up with to get an explanation in such circumstances. That said I will definitely be ordering some beer from them again... and have half and eye on the beer club.