Received a box of beer as a gift, the packing sheet stated that I should've received 2 trappistes rochefort chalice glasses, but these were not included in the box. In addition, 1 of the ales was past it's best. After contacting them (07/02) about this I received a prompt-ish response (09/02) suggesting the glasses would be sent soon and a refund would given for the beer.
As of 26/02 this still has not happened despite the customer service rep Louise sending an email on 11/02 stating the glasses had been sent.
So far, so terrible.
10 years ago
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