I don't even know where to start. My partner ordered me a PerfectDraft machine for my birthday. It worked for 7 hours before breaking down and two weeks later we still haven't had a satisfactory response. We've contacted them ten times so far and been ignored multiple times. The first response we got was a one line email "have you tried another keg". When we responded that we did not have another keg it took them another 24 hours to respond. They sent us out a new keg, we tried it, it failed and so far we haven't heard back from them. They keep deleting Facebook comments and PM'd my partner along the lines of "you're not the only customer so be patient". The customer service team appears to be a bunch of teenagers who wouldn't know good customer service if it kicked them in the teeth. There's been no apology, no acknowledgement of the frustration, no offer to make this as easy as possible. Avoid at all costs. I've already looked into the process for a small claims so I'll be starting that in the next few days.