There was a packing error with my order, 1 can was mispacked, by another can from the same brewery. The original can I ordered was more expensive than the one I was given (but still paid for the more expensive one). When asked to receive the can I paid for, I was told I had to wait for them to arrange a pick up for the can I was sent, until they could ship out my original order. Frankly this has cost Beer Merchants more in delivery costs than it would have if they had sent the replacement. Although my delivery was on time, waiting for the correct can to come will mean overall my delivery will be late by over a week. I requested a refund on my delivery charge but I was flat out denied this. Very unhappy with the level of customer service, and will certainly not be using Beer Merchant’s in future.