Well - mixed feelings to be honest. I am a "beer collector" and previous to my visit to London (I am from Mexico) I did my research and purchased online some beers I wanted to try. Beer box was correctly shipped to my hotel (Renaissance St Pancras) but it was delivered to the "hotel providers" area instead to the Concierge (explanation was that as the box said BeerMerchants they thought it was actually a hotel provider) The hotel - as they thought it was a package of a provider - opened it and actually consumed 2 of the beers in the restaurant (as pilot beers)! So I finally got the package with the rest of beers but well... very strange situation: who's fault is it? Haha dont know, but there was clearly a loophole. Thanks