It genuinely pains me to write this as I really, really like the efficiency of Beer Merchants and the products they sell. However this time in I've been waiting 10 days and the delivery is yet to arrive. Due to three damaged bottles in the warehouse it was 8 days before the boxes were released to Parcel Force during which time I was not kept up to date as to why there was a delay (apart from a message regarding the damaged bottles) and my email and phone call to their answerphone were ignored. Additionally no final message to say the boxes were on the way was sent to me (as is the norm). Parcel Force took delivery on Wednesday evening and spent the whole of yesterday driving them round South London missing the time slot and them took them back to the depot. The good news, according to the tracking is the boxes are out for delivery again. We shall see. Sadly I was under the impression the Parcel Force's Express 24 delivery service meant within 24 hours. Perhaps Beer Merchants can recoup any additional expenses incurred by using this service in this case. Having said all of this I know cock ups happen and systems break down and will keep using Beer merchants due to their past superb service.