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N G Hough
I was very dissatisfied with the delivery of this order and your customer service support around it. I ordered on the 2nd December. On the 4th when I checked my account it said it had been delivered. I hadn't received it. I wrote twice to customer service with no response and tried to call twice with no answer. It finally arrived 6 days later out of the blue. When I opened it I found it had been badly packaged and the cans were all shaken up and several dented. I wrote to you about that and all I got back was a very vague apology, no acknowledgement of responsibility and an overt blaming of Royal Mail for not not handling the package properly.....Ummmm what about the customer in the middle of this. Appalling.
5 years ago
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Beer Merchants has a 4.7 average rating from 3,874 reviews