Purchased washer/ dryer, still under warranty. Have been trying to have repaired or replaced for last 6 weeks. Customer service NON EXISTENT! 55 minutes on hold to speak to service person who does nothing, and not keep commitment to send out technician. Technician finally comes out, after we follow up 6 times, adn then sends another technician out to replace parts. Works twice and now not working again. Asked for it to be repaired/replaced - heard nothing. Paid for a working washer/dryer, Beko has our money and we have a large pile of metal that doesn't work and is not fit for purpose!!!!!!!! DONT BUY