£400+ washing machine, 14 months old, slightly out of warranty, suddenly unusable due to the drum going ‘egg shaped’ and I’m told it’s ’economically beyond repair’. I feel an issue like this must be a design flaw or defect? Very difficult to get through to anyone on phones, massive call queues. Escalated a complaint and I’m still waiting for someone to call me back. Been without a functioning washing machine since 19th Jan due to being messed around by Beko and their third party ‘care and repair’ - who initially were ordering a part, then decided not to but didn’t inform me. Doesn’t seem possible to get this company to have any accountability. I don’t believe the appliance can be said to have lasted a reasonable amount of time or be fit for use as per customer goods act. Based on this experience I would avoid this company in future and would advise anyone else to. £400+ washing machine, 14 months old, slightly out of warranty, suddenly unusable due to the drum going ‘egg shaped’ and I’m told it’s ’economically beyond repair’ by third party after initially telling me a part had been ordered. Very difficult to get through to anyone on phones, massive call queues. Live chat unavailable or not working. Escalated a complaint and was told a manager would contact me within 24-72 hours - didn’t happen. ‘Can’t do anything else’. Without a functioning washing machine for weeks due to being messed around and waiting on call backs that didn’t happen. Left thinking I had no comeback whatsoever as Beko said nothing could be done. Based on this experience of poor customer service and poor product reliability I would avoid this company in future and would advise anyone else to. Would advise anyone with similar issue to contact their retailer rather than manufacturer - at no point was this suggested to me.