I am utterly dismayed by my experience with the BEKO B3T4823DW 8 kg Heat Pump Tumble Dryer. After only 18 months of regular use, this appliance broke down, rendering it completely useless. Despite the considerable investment expecting a durable and reliable product, it failed miserably in a short span which is unacceptable for any consumer. Contacting BEKO customer service turned out to be an exercise in futility. The manufacturer showed a complete lack of accountability and responsibility. They refused to offer any assistance in repairs or compensation, essentially leaving me with a pricey paperweight. Their indifference to my situation was appalling, with representatives showing no empathy or willingness to resolve the issue. I cannot overstate my disappointment. It is evident that the quality and customer service are not priorities for this company. I strongly advise potential buyers to consider other options where customer satisfaction and product reliability are actually valued. Save yourself the money and the headache; steer clear of BEKO!