I am a long time customer of their internet and have perfect credit. I tried to order a new iphone and did the process online. I waited and waited and they never sent a phone or contacted me at all. After a month or so of waiting I called and cancelled. It took 30 mins and the people were disfunctional but they seemed to acknoledge it was done. Then the calls started. Instead of cancelling they signed me up for debt collection harassment. I called and spoke to someone and explained the situation and this person also agreed to cancel. I recorded it this time. This did not stop the calls. To this day they are calling and harassing me. I am never buying anything from Bell again and have cancelled my internet with them too. Wildly incompetent. We need US carriers here very badly.