“The Bell store at 1040 Princess St. In Kingston offers excellent service. Jarret was a pleasure to do business with and I upgrade to a new cell phone at a good deal. I would recommend them. Between Jarret and Brad they made my experience pleasant and I left feeling confident in my choices.”
“If I could give zero stars I would. For 51/2 months now they’ve owed me $1800 ! Every time I contact them I am told it’s bring resolved. What would they do if I owed them $1800? Horrible”
“Horrible service. Been trying 3 years to get new account set up. Finally do but they keep old account open. They keep going to that address. Called to have service hooked up they left fiber into of the ground. Called 5 times created new tickets to get it buried and after a year we buried it. Router keeps locking up and going off line for a month. They told me to disconnect the power and plug back in. Now it's happening 10 to 15 times a day. Called again and they shipped is a new router and that was it. No tech no installation. Finally working we set it up. Get a call from bell at 1 and by 2 my internet everything is offline yet again. Will b calling rogers in the morning. The bell customer service and support ans been sub standard. And they just don't seem to care”
“I can't stand them. They call me almost daily, aggressively pushing their promotions. I would never consider buying any service from a company with such intrusive advertising tactics.
I've asked them a hundred times to stop calling me, but they ignore my requests.”
“If we could give 0 stars, we would. We've had a Bell landline for decades and Bell internet and TV for years. On Oct. 9, without prior notice, our landline was cut off. After trying out their badly-designed online troubleshooting-tool (which sent us on an infinite loop), chatting with Bell bots who were utterly unhelpful, spending 40 minutes waiting for a Bell human to answer a call from a cell phone we had to borrow, only to be placed on hold and then cut off (this happened more than once), after four separate visits from technicians who required me to stay home, only to be told, hours later, that
(a) they didn't know what the problem was,
(b) "CO" had to reprogramme the line on their end,
(c) our landline would have to be merged with our internet/TV account, and only head-office could do that because copper lines were being discontinued,
(d) that head office had for some reason recently created 2 separate accounts for our phone number and these needed to be merged before the technician could do anything,
(e) that my partner, reached at her workplace, had to authorize me as a secondary user before Bell could communicate at all with me,
(f) that in spite of being told I had been added as a secondary user, I was not in fact so added and therefore, after hours on hold and more dropped calls, head-office would not communicate with me about our account, and
(g) being left to our own devices and told we needed to have cell phones,
(h) we received a brand-new bill charging us for a service Bell has not been providing, and has not yet restored. No refund has yet been received.
We are currently researching alternative providers and will leave Bell as soon as we have found one. Since our family is also with Bell, we may not be the only ones they lose over this (although that's up to them, of course). Anyway, if you're looking for a telecommunications-provider, unfortunately we have to advise you to stay away from Bell. (By the way, this was not our first disappointing experience with Bell's contempt for its customers, but so far, it was the worst.)”
“Bell cellular service complaint.
Bell erected a new tower and hardware near our office in 2022.
Our office is located 4.7 km=3 miles from the tower and the cell service inside or outside our office is virtually non-existent.
One bar of service at best and sometimes no service.
My employer is more patient than I would be.
I would be bye-bye Bell.
The big corporations don't care about the masses.
Corporate greed at its best.”
“I complained so often due to terrible internet that I was told by Bell to remain with them rather than go to Sky Link and they would give me the highest speed fibre for 6 months to 1 year at my current rate. Surprise! No, nope, nadda. Thank you for the regular rate that you have told me you can increase at your pleasure. Bell has no loyalty and very poor service.”
“The worst service I have ever received . Make a long story short my satellite wasn’t working. Somebody came to fix it works for a half an hour then stops again waited an entire Monday for a tech that never showed up completely terrible customer service until today. I cancelled everything. The gentlemen from Bell today was very helpful day late a dollar short”
“They have not ported my original phone number which I had for more than 20 years and gave me a temporary number on which I am tired of receiving wrong call.
They don't deserve to be getting a single star.”
“In a country with bad cell service and even worse cellular phone companies, Bell has the distinction of being the worse company with the 'best' cellular service. So if you want the best terrible cell service at the highest possible price you have basically no other option than Bell.”
“they deserve 0 star as i lost my device and reported to bell and they did not put it in national blacklist and called them to help me and according to them thry can not do anything. what horrible service if someone found my device and able to misuse it. who is responsible for it????? Worse ever wirless experience.”
“If I could go lower I would. Visited the Micmac mall in N.S. And ordered a phone already had a line in by previous owner. Was told it would be ready on Feb 15…called monitoring company to arrive on the 16 th no active phone.called and assured it would ready shortly another technician came no active phone line. So paid for two visits $ 300. 00 and still no phone line. Travelled and called from destination, Rose was a tad judgy and dismissive of my partner’s deafness. Told we had to pay for a month or more with no service. Thank god we don’t use Bell and cancelled . Will spread the world on your poor customer service.”
“Had an issue in early September. Called "customer service". After over half an hour, an agent said they would help me. They started the process with me, then told me that someone else would half to finalize the process. I then waited on hold for over half an hour. The agent that picked up the phone informed me that there was no record of the process that the first agent started, the second agent started the process with me again, then I was put on hold while waiting for someone to finalize the process, after waiting almost an hour, another agent came on the line telling me that there was no record of the process that was started... this process repeated itself several times until finally an agent assured me that the process was finalized. It is now almost the end of October, the process is not finalized, and I am being charged hundreds of dollars for a number that I do not have access to. I am not impressed with the lack of integrity on Bell's part, nor with the horrible customer service of Bell. Please do not use any of Bell's services and if they approach you with a "special deal" don't sucker for it.”
“I just did an upgrade on my phone and I was told in store that if I contacted them online when i got my first bill, they would waive the 50.00 activation fee. They did not do this. I talked to one person who was going to do nothing. I then hung up and went and found someone else who at least gave me 25% off the charge. Their plans already cost and astronomical price and they don't have plans for people who are single.”
