“I will never deal with them again for a cell phone, did the discussion on a chat link, but the store consultant did not explain every details that contract would involved. I got to agreed on the final amount of the phone + the plan. It's only when I checked on my Bell account that I was able to read the lengthy contract. I immediately call the next day to chancel this order, but I got the runaround service. They better not charge my credit card on this. My last conversation was today with Christ at 8am. he was very patient and professional, I sure hope that he will be able to cancel this order for me, because by law we have 15 days and I made the request to cancel this order the next day it was done and again today with Christ:”
“As a whole Bell is awful to deal with, whether its land lines, internet, or mobility. This is from an small business perspective. On hold for long waits, and when you get someone after many occurrences nothing happens, basically have to beg for any type of resolvent on self serve sites within Bell to get anywhere and that takes forever before a resolution takes place, which is in Bells favor. They have run lines to my house and all through my neighborhood as well probably to thousands of homes. I will never call bell for a setup at my home and beware if you are a small business, take it somewhere else if you don't want a hassle or extremely high cancellation fees. Basically if I give Bell a 0 rating”
“Terrible mobile data service and terrible customer service. I pay for top high speed date on my mobile phone, yet i get a 0.20 download speed, which they said is incredibly slow. Three weeks into it, they have no options, they will not give me a bill credit, and apparently when I call to ask for an update it automatically closes my last ticket number and makes me start fresh. Would not recommend”
“horrible company who does not care about your experience with them. To change account ownership/name, chatted with 1 person, spoke to 4. Was validated twice during the process, was put on hold many times and the process took over an hour. Not to mention the highest prices in the world! This company is an example of what is wrong and what can be improved. Hopefully this review knocks them a bit lower.”
“I am a long time customer of their internet and have perfect credit. I tried to order a new iphone and did the process online. I waited and waited and they never sent a phone or contacted me at all. After a month or so of waiting I called and cancelled. It took 30 mins and the people were disfunctional but they seemed to acknoledge it was done.
Then the calls started. Instead of cancelling they signed me up for debt collection harassment. I called and spoke to someone and explained the situation and this person also agreed to cancel. I recorded it this time. This did not stop the calls. To this day they are calling and harassing me.
I am never buying anything from Bell again and have cancelled my internet with them too. Wildly incompetent. We need US carriers here very badly.”
“They didn't show up on scheduled day.
I called them and they even checked snd admitted email I received. They said they sent me incorrect date. I wasted all day since 8am until 1:30pm. They rescheduled the date.
It's one of the worst Canadian companies I'm not proud of as Canadian.”
“Had an amazing experience with Bell Canada store Mountain Plaza Mall - Hayden went above and beyond for me to get connected with Bell. His patience and thinking outside the box to get me what I needed for my cell plan is greatly appreciated. GOLD STAR Hayden!”
“Great instore experience with Toronto Eaton Centre220 Yonge St, Toronto, ON
M5B2H1 (lower level) In store experience. Sale Representative, Tanmay J., he was very patient and walked me through the process of purchasing my new phone. Everything works great , excellent experience.”
“Never a good experience. They raised charges, I tried to change plans. I was lied to and told no cheaper plans, even though they advertised a cheaper plan. They pushed upselling.”
“Worst in customer service. First their executives provide misleading information and then the managers escape from taking ownership of anything. Arrogant while assisting customer on call. Worst customer service i have ever received.”
“Was told to activate roaming in the states per day for a charge (13$ flat). Was charged $100, and the data / reception DID NOT WORK.
The service is straight-up TRASH. Spotty reception, painfully slow internet, and data that disappears faster than your patience on a call with their customer service. Speaking of which: the worst customer service on Earth. You’ll either be stuck on hold for 8 hours or get transferred between reps who can barely understand you—and vice versa.”
“I’ve never been so frustrated with a company in my life. Bell Canada has completely failed in every aspect of customer service. From endless wait times on the phone to the complete lack of helpfulness from their staff, it’s been an absolute nightmare.
First off, the customer service agents are either poorly trained or completely uninterested in solving any issues. I’ve had multiple interactions where my issue was either ignored or poorly handled, only to be transferred around in circles. Each time, I had to repeat the same information over and over again, wasting hours of my time.
I would not recommend Bell Canada to anyone. There are plenty of other companies with far better service and customer care. Absolutely the worst experience I’ve ever had with a service provider.”
“I’ve never been so frustrated with a company in my life. Bell Canada has completely failed in every aspect of customer service. From endless wait times on the phone to the complete lack of helpfulness from their staff, it’s been an absolute nightmare.
First off, the customer service agents are either poorly trained or completely uninterested in solving any issues. I’ve had multiple interactions where my issue was either ignored or poorly handled, only to be transferred around in circles. Each time, I had to repeat the same information over and over again, wasting hours of my time.
I would not recommend Bell Canada to anyone. There are plenty of other companies with far better service and customer care. Absolutely the worst experience I’ve ever had with a service provider.”
“I bought a Google pixel 9 from the Virgin store in Red Deer which closed shortly afterwards. Bahjat had been through and helpful with the right equipment and discounts. The phone had issues and I was transferred to the Bell store in Bower mall. Bahjat and the assistant manager (both had their jobs transferred to the Bell store) thoroughly addressed my issue, replaced the phone and did not charge a new reset fee. I was very happy with the level of service I received. (I was unhappy with Virgin's accountability regarding an irresponsible agent who'd caused the problem in the first place; I still had to pay hundreds to upgrade) but these staff members worked it out for me.”
“Absolute worst service I've ever had
They are charging me more than what we had agreed; late payment charges even though it's their fault they didn't process the payment; not one person that you can communicate with at Bell Customer Service
I want to get out of this plan”
“Ive HAD TERRIBLE EXPERIENCE with BELL mobility. I strongly suggest not going through them. I got my new phone on the 31 of January, my first bill was on the 1st, so on the 6th I payed it with my credit card. Then on the 18th they took money from my bank account. So I called and got the money returned. But then my bill said I didnt pay that and had overdue charges on it, which I already paid my bill with my credit card. Now my credit card is saying they took money from it again. This is very frustrating since my family is living paycheck to paycheck. I will never go through bell again.”
