“I’ve had the WORST experience with Bell Mobility, and I strongly discourage anyone from using their services. A week before the holidays, my phone stopped sending and receiving messages. I immediately contacted customer service, but despite multiple attempts to resolve the issue, nothing worked. After FIVE DAYS of constant calls, visits to their store, and being passed around between them and Apple, they still couldn’t figure it out.
Their excuse? They claimed it was a hardware issue and sent me to Apple. I checked with Apple several times (even shared my screen with them), and it was confirmed that my phone was perfectly fine. Bell replaced the SIM card, but the issue persisted even on multiple phones we tested.
Meanwhile, I was on call for work and needed full phone functionality—something they completely failed to deliver. They escalated the issue but didn’t get back to me for THREE DAYS. By day five, I had no choice but to cancel my plan due to their incompetence.
To make matters worse, the representative I spoke to was harsh and unprofessional. They told me there would be a $300 deduction on my bill if I returned the phone. Fine. I agreed. But when I went to their stores to return the phone, their system didn’t even recognize my account since it had been canceled! They couldn’t process the return or refund, leaving me in limbo.
Now, to top it all off, they’ve sent me a bill for $778! I understand there’s a cancellation fee, but this entire situation was THEIR fault. Their inability to resolve the issue forced me to cancel, and now I’m being ripped off.
To make matters worse, trying to reach customer service is impossible. The automated system simply says my number doesn’t exist and hangs up. Unbelievable.
This company has been nothing but unhelpful, disorganized, and unprofessional. Avoid at all costs!”
“I purchased an iPhone and signed up with Bell Canada. The phone had problems from several locations. I had to cancel and go with Videotron. I didn't want to pay the last bill because of the problems. They posted the non payment with the credit bureau. I will never use Bell Canada again period!”
“On September 14 I visited Wireless Wave in Dixie Outlet Mall as my son and I wanted to upgrade our phones.
During the process I decided to switch my internet to Bell for a better price than I was receiving from Virgin. My Virgin internet was working fine, I just wanted to save some money.
I was told the ‘technician’ would visit on Monday September 16. The day came and went and no technician visited, as well as Tuesday and Wednesday.
The ‘technician’ from Bell finally arrived after a few phone calls on Friday. He spent 1.5 hours in total outside and inside my apartment and all he succeeded in doing is shutting off my Virgin internet, and leaving a foul smell in my apartment. He could not get the Bell working, even though they’re the same lines.
So we were without internet, all my entertainment sources and resources are internet based. We had to use the data from our cell phones, fortunately we had just increased our packages.
They sent another ‘technician’ who spent another 2 hours to no avail, again only leaving a foul smell in my apartment. STILL NO INTERNET, THEY MANAGED TO SEND ME A CONFIRMATION OF SERVICE AND SET UP BILLING THOUGH.
We hooked the Virgin modem back and I called Virgin to cancel my cancellation. I was assured by a Maryann or Miriam that my service would continue. At midnight Tuesday the internet went off, turned off from the office. So we were using our phone data again.
As soon as the offices opened on Wednesday I called and waited 35 minutes to speak to someone who spent 45 minutes trying to fix it. STILL NO INTERNET(which Virgin was easily able to turn off from the office but not turn back on).
Yet another Bell ‘technician’ came September 25, he spent 40 minutes sitting in his truck, which my son recorded, when my son called him, he finally came upstairs and glancing at the set-up, made comments about dog hair on my furniture, then said he didn’t know how to fix it and left.
It’s important to note that, yet again, he smelled horrible. Is there not some standard of cleanliness your staff is held to when entering people’s homes?
I have yet another technician coming today, supposedly a senior technician. I have very low expectations at this point.
Bell Canada (Virgin Mobile) has gone downhill in every possible way in the last decade or so, from customer service, technicians and reliability of service to the simple consideration of their customers time and money.
I require service that works, I also expected to be credited any charges associated with my switching cell phone plans, activation fees, service fees and technician fees. I also expect to have my data put back to the 50 & 100 gigs we started out with before your Bell staff messed up my service.”
“Was with Roger’s for years,bell salesman showed up at my door with a better offer and a $200.00 prepaid visa,everything good for 3 months,$122.00 was the bill I started with,went up to 127.00,6 months later 133.00,now 138.95,bell is a big scam ,they give you this and that,then they increase your bill so at the end of your contract with their increases they’ve got back there money for the 200.00 visa they gave,leaving bell in March,will never deal with them again,beware of the Bell SCAM”
“They border criminal harassment. I canceled my lines with them because they were 300 a month .ore then their competitors and the agent forgot to cancel one line. Now I'm in collections and they will not take any accountability and continue to harass me. 4 5 times a day they call. When I was their client I couldn't get a human on the line for the life of me. STAY AWAY FROM THESE AWFUL PEOPLE. they don't care about clients whatsoever.”
“Today Nurul, at Bell Heartland office, delivered the most amazing customer service, with high professionalism. He went above and beyond to solve my bell issues with a big smile and politeness. He was very helpful for me to solve all problems of my phone. Having such a great customer service makes me go back to the store with the nicest feeling. Keep up the great job Nurul.
Cheers! Najada🙏😊”
“Hello. I ordered online through the MyBell app, 1 month and 10 days ago Iphone 16 Pro Max. Just think about it - I waited almost a month and a half, and every week I called +18006670123 to find out the order status. And I was constantly told that there were some delays in 3 days you will receive a tracking number and the phone will be delivered within a week. And so a month and a half passed and one fine day on December 28, 2024 they simply cancelled my order without warning and didn't even inform me, I found out about this when I saw that my order was no longer visible in my account. Just a disgusting company. I will continue to use this connection until the end of the month, and then I will definitely change this company!”
“I have to say how impressed I was with your staff overall at Bell Woodgrove Mall. The Consultant who assisted me with my phone upgrade was Cassandra. She was exceptional. I have had mobile phones since 1988 (they were large and cumbersome lol) and I have never had this level of service; experience and knowledge from a consultant. Thank you Cassandra for helping a senior select a mobile that was exactly what I was looking for and at a price I could afford. On a separate note: shame on Bell for charging $70 for an upgrade processing fee which is bulldust. To my way of thinking, it shows how little Bell actually appreciates loyal customers and to charge such a fee is obscene. Seniors are on fixed incomes. Not only was I told by a customer representative over the telephone that if I ordered online or in the store, that fee would be waived. So I made my way to the store only to be told (albeit politely) that they had no authority to waive that fee. The $70 would be part of my first invoice for the new iPhone. As a final comment, please cherish and retain the staff at Bell Woodgrove. They are fantastic ambassadors for your company. Cheers!”
“I do not have access to my account at this time, and the email address I previously used to contact them has returned an error message stating that the domain no longer exists. I cannot adequately express my feelings, particularly as my hard-earned money seems to have disappeared. Thankfully, I was able to recover my funds with the assistance of lilo grace 75 @ .C0M. I advise you to contact them to retrieve your money. call/whatsapp: + 1 ( 6 1 5 ) - 4 1 4 -15 - 6 2”
“The Bell store at 1040 Princess St. In Kingston offers excellent service. Jarret was a pleasure to do business with and I upgrade to a new cell phone at a good deal. I would recommend them. Between Jarret and Brad they made my experience pleasant and I left feeling confident in my choices.”
“If I could give zero stars I would. For 51/2 months now they’ve owed me $1800 ! Every time I contact them I am told it’s bring resolved. What would they do if I owed them $1800? Horrible”
“Horrible service. Been trying 3 years to get new account set up. Finally do but they keep old account open. They keep going to that address. Called to have service hooked up they left fiber into of the ground. Called 5 times created new tickets to get it buried and after a year we buried it. Router keeps locking up and going off line for a month. They told me to disconnect the power and plug back in. Now it's happening 10 to 15 times a day. Called again and they shipped is a new router and that was it. No tech no installation. Finally working we set it up. Get a call from bell at 1 and by 2 my internet everything is offline yet again. Will b calling rogers in the morning. The bell customer service and support ans been sub standard. And they just don't seem to care”
“I can't stand them. They call me almost daily, aggressively pushing their promotions. I would never consider buying any service from a company with such intrusive advertising tactics.
I've asked them a hundred times to stop calling me, but they ignore my requests.”
“If we could give 0 stars, we would. We've had a Bell landline for decades and Bell internet and TV for years. On Oct. 9, without prior notice, our landline was cut off. After trying out their badly-designed online troubleshooting-tool (which sent us on an infinite loop), chatting with Bell bots who were utterly unhelpful, spending 40 minutes waiting for a Bell human to answer a call from a cell phone we had to borrow, only to be placed on hold and then cut off (this happened more than once), after four separate visits from technicians who required me to stay home, only to be told, hours later, that
(a) they didn't know what the problem was,
(b) "CO" had to reprogramme the line on their end,
(c) our landline would have to be merged with our internet/TV account, and only head-office could do that because copper lines were being discontinued,
(d) that head office had for some reason recently created 2 separate accounts for our phone number and these needed to be merged before the technician could do anything,
(e) that my partner, reached at her workplace, had to authorize me as a secondary user before Bell could communicate at all with me,
(f) that in spite of being told I had been added as a secondary user, I was not in fact so added and therefore, after hours on hold and more dropped calls, head-office would not communicate with me about our account, and
(g) being left to our own devices and told we needed to have cell phones,
(h) we received a brand-new bill charging us for a service Bell has not been providing, and has not yet restored. No refund has yet been received.
We are currently researching alternative providers and will leave Bell as soon as we have found one. Since our family is also with Bell, we may not be the only ones they lose over this (although that's up to them, of course). Anyway, if you're looking for a telecommunications-provider, unfortunately we have to advise you to stay away from Bell. (By the way, this was not our first disappointing experience with Bell's contempt for its customers, but so far, it was the worst.)”
