“Today I had appointment with Primus 12 pm till 5 pm.They detailed a bell technician for installation of new fiber optics. I was driving back from Buffalo when suddenly every few minutes I watered receiving calls . My phone was not connected so could not pick up the call. 45 minutes before the appointment time I reached home and called back the tech . He very rudely said “ what’s going on you don’t pick up my call. I told him to contact at 12 pm as the appointment is at 12 and he started calling and disturbing me from 1030 am. He said will come at 12 pm but never showed up. Very poor service by the rude and unprofessional technician . His name was Harsh.”
“Multiple dropped calls. Spent 5 hours to set up the account. Credit approved, everything good, but I could not provide the last numbers I called from a line that was never used.
Write to the ombudsman, they asked if we could chat.
No reply to my ok.
Bell is dead to me”
“I called Bell this week to obtain a better price for my Fibe 50 internet, Fibe TV and home phone I currently pay $199.43 monthly. I do not require home phone but was told it cost more if I excluded it.
It was brought to my attention that Bell had a current promotion on for new customers for Fibe 150 and Fibe TV for $100 per month, this is better internet than we currently have and almost half the price.
I talked to Bell customer service and was then transferred to their Customer Retention department. I was told this offer was not available to me. The best they could offer was internet 1.5 GB and Fibe TV for $202.27 per month. This is more than I am currently paying, I was calling to reduce my monthly bill. Admittedly it is a minimal increase but still more than I am currently paying while new users save hundreds of dollars!
After my call I completed a Bell survey in which I indicated I was very dissatisfied with the service I received. I do not know if it's Bell's policy to follow up on their surveys and reach out to dissatisfied customers but no one reached out to me.
It appears that Bell do not genuinely value their existing customers,. They give minimal / zero offering scraps to loyal customers while new users obtain the best deals.
In my opinion this demonstrates disrespect and neglect for customer commitment.
I guess we have to shop around yearly and switch service providers in order to look out for our best intrest as there is absolutely no reward for staying with this service provider.”
“Dec 12, 2025 - For 3 months their tech dept is telling me they can't help with the fact I get no cell service or internet on my plan when I drive to Burlington ..Stoney Creek...Grimsby...even Stratford etc... ..shuts down completely and doesn't come back till I am back in my own area of St Catharines even then it's hit and miss..I pay full monthly fee and get maybe 30 percent service on and off. I even bought a new phone and same thing happened ....took the phone back as I obviously don't need a new phone as its their problem not mine. They have no solution at this point. They said you may need to go to Roger's.....( WHAT? REALLY ?). That makes no sense I have been with Bell for 25 years and now this predicament I find myself in for months ....They don't reach out and every time I call or my wife calls they reopen the concerns I have with another ticket # for tech dept but nothing ever happens ...this is absurd at this point...I have contacted CBC Marketplace and they are very interested in speaking with me about this ridiculous situation O find myself in . My wife has the exact same phone and we are on the exact same plan and it never happens to her. At my wits end with this horrible customer service and just their lack of concerns with their actual cell service that they brag about being the best.....its literally terrible ...in this day and age I can't believe I have to write a review like this ...sad”
“Bell Canada tech internet support is beyond frustrating. They show up, waste your time, and leave without fixing anything. Same problem, zero solutions.”
“I got Bell Internet for my mom’s house in September 2025. It worked for only a few weeks before the service started failing repeatedly. My mom lives alone and depends on the internet, so every outage is stressful.
Each time, Bell makes me repeat the same basic troubleshooting steps and drive to her house. They had me replace the modem multiple times — three times in total — yet the problem keeps coming back. Even the most recent modem didn’t work right out of the box.
When I asked for a technician to check the line properly, Bell refused unless I paid a $75 fee. When I asked to cancel the service because it’s unreliable, they said I would have to pay a penalty.
I’ve spent hours on the phone, hours driving to their store, and I’m still on hold as I write this. The service has been completely unreliable, and the support has been extremely frustrating.”
“I had a very disappointing experience with Bell’s customer service today.
I was connected with a live chat agent named Olivia, and the service was extremely unprofessional.
She stopped responding for a long time without giving any update, and when I asked her multiple times if she was still there, she did not reply. She also told me that she needed to call me because there was an issue with my plan, and according to Bell’s own policy, these issues must be fixed over the phone. I waited for her call, but she never contacted me.
I even told her that I was upset with the poor communication, but nothing changed.
This wasted my time and did not help me at all.
Very disappointing experience with Bell. They need to train their agents better, especially Olivia.”
“Bell Canada's Google reviews are overwhelmingly negative, with customers frequently citing issues with billing discrepancies, dishonest sales practices, and poor customer service. Common complaints include being overcharged, promises not being honored, rude or incompetent staff, and long wait times for support. Service agents says anything to get you off the phone”
“I am extremely disappointed with the service I received from Bell. I spent over two hours on the phone and had to speak with six different representatives, and every single one gave me a different answer. No one seemed to know what was going on, and not one person took ownership of my case.
I was promised that a technician would come to my home between 8 AM and 5 PM, but no one showed up. When I called Bell to find out what happened, I was transferred back and forth between the technical department, loyalty department, and sales department. No one handled my call properly, and only one representative was able to confirm that a technician was actually scheduled. Everyone else denied it.
To make things even worse, Bell sent me two receivers without the modem, and none of the staff could figure out where the modem was or why it wasn’t shipped.
This entire experience has been extremely frustrating and shows a complete lack of organization and responsibility on Bell’s part. All I wanted was a simple resolution, but instead I was left with missing equipment, no technician, and hours wasted on the phone.”
“I’m really disappointed with Bell. I had to work remotely and my internet was down for days. I contacted support several times, but they didn’t fix the issue or provide any real help. Waiting so long without a solution was extremely frustrating and unprofessional. I expected much better service.”
“Bell sucks. Customer service sucks. Management sucks. Pissing off the consumer…they excel at. Absolute masters at makin you wait online for the simplest of tasks. Just to close an account…3 phone calls 45 minutes each time. Just to close an account. WTF Bell….Cogeco is so much better.”
“I will never deal with them again for a cell phone, did the discussion on a chat link, but the store consultant did not explain every details that contract would involved. I got to agreed on the final amount of the phone + the plan. It's only when I checked on my Bell account that I was able to read the lengthy contract. I immediately call the next day to chancel this order, but I got the runaround service. They better not charge my credit card on this. My last conversation was today with Christ at 8am. he was very patient and professional, I sure hope that he will be able to cancel this order for me, because by law we have 15 days and I made the request to cancel this order the next day it was done and again today with Christ:”
“As a whole Bell is awful to deal with, whether its land lines, internet, or mobility. This is from an small business perspective. On hold for long waits, and when you get someone after many occurrences nothing happens, basically have to beg for any type of resolvent on self serve sites within Bell to get anywhere and that takes forever before a resolution takes place, which is in Bells favor. They have run lines to my house and all through my neighborhood as well probably to thousands of homes. I will never call bell for a setup at my home and beware if you are a small business, take it somewhere else if you don't want a hassle or extremely high cancellation fees. Basically if I give Bell a 0 rating”
“Terrible mobile data service and terrible customer service. I pay for top high speed date on my mobile phone, yet i get a 0.20 download speed, which they said is incredibly slow. Three weeks into it, they have no options, they will not give me a bill credit, and apparently when I call to ask for an update it automatically closes my last ticket number and makes me start fresh. Would not recommend”
“horrible company who does not care about your experience with them. To change account ownership/name, chatted with 1 person, spoke to 4. Was validated twice during the process, was put on hold many times and the process took over an hour. Not to mention the highest prices in the world! This company is an example of what is wrong and what can be improved. Hopefully this review knocks them a bit lower.”
“I am a long time customer of their internet and have perfect credit. I tried to order a new iphone and did the process online. I waited and waited and they never sent a phone or contacted me at all. After a month or so of waiting I called and cancelled. It took 30 mins and the people were disfunctional but they seemed to acknoledge it was done.
Then the calls started. Instead of cancelling they signed me up for debt collection harassment. I called and spoke to someone and explained the situation and this person also agreed to cancel. I recorded it this time. This did not stop the calls. To this day they are calling and harassing me.
I am never buying anything from Bell again and have cancelled my internet with them too. Wildly incompetent. We need US carriers here very badly.”
