We had arrived in Alicante Airport about 1pm. After we picked up our luggage, we went down to get a bus to get our resort. The lady told us to go to Gate 21. When we went there, no driver was there. We had waited about an hour until the bus doors had even opened. We were then told that we had to wait on the other flights to arrive to fill up the bus. Then, when the driver had finally came she told the passengers to go back into the airport and buy masks. Once everyone had came back, they had went outside to have a talk. Holding up the bus. The bus went through Benidorm, dropping people off at two at a time! Thankfully, a bunch of people got off at one stop. We didn't arrive at our resort at 5pm. Disgraceful service!