Pitiful renewal process, make sure your phone is fully charged if expecting them to answer your call! Writing this review as I wait, again, in a queue of 47!! Third time I've called to simpl renew my policy. Bennetts antiquated and dysfunctional payment process online made this option unusable. Having eventually got through to a human last time I called I was able to make payment over the phone. Since this time I've received a letter stating that my policy is due to expire tomorrow and I 'need to take urgent action'!! I reviewed 'My Account' on Bennetts website, again no confirmation of payment made over 10 days ago which was confirmed by my bank statement. I'm now waiting , and entering my 4th hour, on hold, to find out what an earth is going on. Definitely my last time with this company who were so simple to deal with and offered real value for money, sadly this is far from the case now. Not sure why they think it acceptable to keep customers on hold for hours and not invest in functional online payment services. UPDATE. On hold for 42 mins and reached position 13 in the queue before I was cut off. This company is no longer fit for purpose and I'd strongly advise to avoid.