Received our Monaco Ortho comfort mattress yesterday. I woke up this morning and my hips were hurting. The mattress is too firm. Spoke to Donna in their customer services who was rude and argumentive when I compared the mattress I liked in store and the one I received. Donna explained that the mattress we bought only comes in a comfort rating 3. I was not told this by the salesman, infact he asked me whether I wanted a firmer mattress which I declined as I liked the one I tried. I was advised to give the bed 3-4 weeks to settle down and Bensons will charge 10% of original bed value plus re-delivery charge if we opt to exchange - you only find this out once you have bought their product from the booklet they give you with the receipt. I was told that the mattress I tried in the store couldve been well used and under lighting! No good then if you are supposed to be trying out beds for comfort. Bensons claim our comfort is the most important thing to them. Clearly not!