At the point of ordering we were promised flexibility on delivery dates and told we could easily rearrange if not convenient, but foolishly agreed to a specific delivery date not knowing for sure we would be available to take delivery. The proposed delivery date wasn't convenient and when we tried to reschedule a few days before it was due to be delivered, we were offered a revised date over 3 weeks later or cancellation at an undisclosed additional cost. The store seemed incapable of co-ordinating anything with their warehouse, and Customer Services were no better. I would recommend you think very carefully about placing an order with Bensons unless you are happy to fit in around Bensons customer service style. In the end they agreed to do a weekend delivery for an additional charge, even though I had requested this twice previously and been told it was not possible. The goods arrived and were perfectly OK, but the process was not an enjoyable one.