Mattress is good, delivered on time. The delivery men weren't very helpful and left me with a heavy mattress to move on my own (43 year old women) mattress big and super heavy. Customer service at the Cambridge branch not very good, very sour faced when we went in with a minor problem. I was all smiles and she rolled her eyes at her colleague for actually being nice to us. Very unprofessional. Had a new delivery for a mattress protector and the plastic case was ripped and sheet was dirty inside..... it cost £73.00 so not accepting this..... looks like I might have fun sorting this out.